Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the Casewise platform, website, mobile applications, client portals, and related services (collectively, the "Services") operated by Code Venture Pty Ltd (ABN: 98 664 769 797).

By registering for, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Definitions

Platform: means the Casewise SaaS application, website, mobile applications, and client portals.

User: means any individual or organisation that accesses or uses the Platform, including migration agents, lawyers, agency staff, and administrators.

Tenant: means a migration agency or organisation that has registered a workspace on the Platform.

Client Data: means any data, documents, or information uploaded or entered into the Platform by a User relating to their clients.

Subscription: means a paid or trial plan that grants access to the Platform.

3. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Services. By using the Platform, you represent and warrant that you meet these requirements.

The Platform is intended for use by migration professionals, agencies, and their authorised staff operating in accordance with applicable Australian laws and regulations, including the Migration Act 1958 (Cth).

4. Account Registration

To access the Platform, you must register an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials, all activity that occurs under your account, notifying us immediately of any unauthorised access or security breach at support@casewise.com.au, and ensuring all users within your Tenant comply with these Terms.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Subscriptions and Billing

Plans: Access to the Platform is provided on a subscription basis. Available plans and pricing are published at www.casewise.com.au/pricing. We reserve the right to modify pricing with reasonable notice.

Free Trial: We may offer a free trial period. At the end of the trial, continued access requires a paid subscription. We reserve the right to modify or discontinue trial offers at any time.

Payment: Payments are processed securely via Stripe. By providing payment details, you authorise us to charge the applicable subscription fees. All fees are in Australian Dollars (AUD) unless otherwise stated.

Renewals and Cancellations: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. Cancellations take effect at the end of the current billing period. No refunds are provided for partial periods unless required by Australian Consumer Law.

Failed Payments: If a payment fails, we may suspend access to the Platform until outstanding amounts are resolved. We will make reasonable attempts to notify you before suspension.

6. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in violation of any applicable law or regulation, upload or transmit malicious code or harmful content, attempt to gain unauthorised access to any part of the Platform, use the Platform to harass or harm any person, reverse engineer or decompile the Platform, resell or sublicense the Platform without our written consent, use the Platform to store or process data in a manner that violates any person's privacy rights, or misrepresent your identity or affiliation.

7. Client Data and Tenant Responsibilities

Ownership: You retain ownership of all Client Data you upload or enter into the Platform. By using the Platform, you grant us a limited licence to store, process, and transmit Client Data solely to provide the Services.

Responsibility: As a Tenant, you are solely responsible for ensuring you have lawful authority and appropriate consents to collect, upload, and manage Client Data, complying with the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles, the accuracy and completeness of Client Data, and managing user access and permissions within your Tenant workspace.

No Legal Advice: The Platform is a practice management tool only. Nothing in the Platform constitutes legal, migration, or professional advice. You remain solely responsible for all professional decisions and advice provided to your clients.

8. AI-Assisted Features

The Platform may include AI-assisted features to support workflow, document assistance, and productivity. You acknowledge that AI-generated outputs are not guaranteed to be accurate or suitable for any particular purpose, you are responsible for reviewing and verifying any AI-generated content before relying on it, sensitive client information should not be unnecessarily submitted into AI prompt or chat fields, and AI features are provided as productivity tools only and do not constitute professional or legal advice.

9. Intellectual Property

All intellectual property rights in the Platform, including software, design, trademarks, and content, are owned by or licensed to Code Venture Pty Ltd. These Terms do not transfer any intellectual property rights to you.

You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services and to use such information only for the purposes of these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Availability and Maintenance

We aim to provide reliable and continuous access to the Platform but do not guarantee uninterrupted availability. We may perform scheduled or emergency maintenance that temporarily affects access. We will make reasonable efforts to notify users of planned downtime in advance.

12. Suspension and Termination

By You: You may cancel your subscription at any time through your account settings or by contacting support@casewise.com.au.

By Us: We may suspend or terminate your access immediately if you breach these Terms, fail to pay applicable fees, engage in fraudulent or unlawful activity, or act in a manner that poses a risk to the Platform or other users.

Effect of Termination: Upon termination, your access to the Platform will cease. We will retain Client Data for a reasonable period to allow you to export your data, after which it may be deleted in accordance with our data retention practices. You remain responsible for any outstanding fees.

13. Limitation of Liability

To the maximum extent permitted by law, the Platform is provided "as is" without warranties of any kind, we do not warrant that the Platform will be error-free or uninterrupted, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, and our total aggregate liability is limited to the fees paid by you in the three (3) months preceding the claim.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by agreement.

14. Indemnification

You agree to indemnify and hold harmless Code Venture Pty Ltd, its officers, employees, and agents from and against any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your breach of these Terms, your violation of any applicable law or third-party rights, or any Client Data you upload or manage through the Platform.

15. Third-Party Services

The Platform integrates with third-party services including Stripe, Amazon Web Services (AWS), Google Analytics, and AI service providers. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under or in connection with these Terms.

18. Contact Us

For any questions or concerns regarding these Terms, please contact:

Casewise — Operated by Code Venture Pty Ltd · ABN: 98 664 769 797. Email: support@casewise.com.au · Website: www.casewise.com.au